Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.
*In some rare cases, shipping can be delayed by up to 2 months when shipped from a supply depot far from your location. In each case where your order has been delayed by more than our guaranteed shipping time of 45 days, we are happy to provide a full or at least partial refund to you, depending on the severity of the delay.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of cropleys.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message via our contact form.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***y –
Thank you so much my hair was very pretty soft and bouncy everything about it was amazing the lace was the best part I will be shopping today for more hair.
T***y –
I used this product to make a seam. The hair was very soft and little or not lost. Moreover, the hair did not smell. Good Hair, for a good price. I’ll go shopping again.
U***r –
I loved my hair! Will be ordering from this vendor again
D***n –
I love this hair, super fast delivery. The hair is beautiful. No smell. No loss. This is true to the length and very beautiful and full hair. Very soft and perfectly matches the quality of my hair. Amazing quality for a great price. Arrived before the planned day delighted and very satisfied, ultra fast delivery. Communication with the store excellent, friendly and helpful, I will certainly buy again, thank you to the seller!
U***r –
I got my package and I love it. Thank you store it was precise and the seller communicatie well.
S***n –
I love this hair. Tge hair quality is great. Shipping is fast. I added 1/2 hair. Beautiful hair
B***y –
Bought this hair for my birthday and I am in LOVE. It’s beautiful, it holds a curl. It textureens. It LAYS. It’s giving scalp. 10000/10 Shipping was FAST, like ordered late Saturday night/Sunday, hair was received on Thursday!!
K***a –
I am very satisfied to arrive before the scheduled date I ordered on Friday and I received my order on Monday plus the wig is tro beautiful
R***s –
Shopping process was quick and easy! Hair has no smell!!! Curls are VERY pretty. Can’t wait to deep condition and install! Great product !
E***y –
Sends fast, I’m happy with my purchase♥️♥️
O***y –
Très satisfait expdiè rapidement et vendeur très réactif
T***e –
The hair isn’t bad at all right now since it’s fresh
B***r –
this is 100% REAL. Shipping was fast too. when i install it. i am so confident. thank you LINKS Hair
L***y –
The texture is absolutely amazing. The volume is also good. I’m very happy with my purchase. Delivered straight to my doorstep. The store gave me regular updates leading up to delivery and was very friendly and helpful. Also for a free pair of lashes!