Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.
*In some rare cases, shipping can be delayed by up to 2 months when shipped from a supply depot far from your location. In each case where your order has been delayed by more than our guaranteed shipping time of 45 days, we are happy to provide a full or at least partial refund to you, depending on the severity of the delay.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of cropleys.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message via our contact form.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***s –
Nice wig. Recommend.
K***v –
OK OK
D***v –
Fully corresponds to the description. Mom is happy. delivery is 18 days.
B***b –
nice
M***a –
Not received the product today
Customer –
.
A***g –
Nice wig. It’s been a long time. Condition Normal
P***e –
Loved, arrived super fast. Very good, hair looks natural. Loved
S***a –
Loved the wig, beautiful cut very well done, the fiber is excellent, finally recommend this store wigs!
T***r –
The goods are shipped and delivered quickly. Fully corresponds to the description. Before shipping, the store photographed in the package and without, which is very nice. Gorgeous wig. I liked it very much. I advise you to buy and sell and sell.
D***d –
Very satisfied, really nice
1***r –
.
M***s –
The product is totally different photo cap is small color ñ the color chosen for me.
K***a –
Inside the mesh, adjustable. Very beautiful and comfortable Like Nast hair Thank you
Customer –
Wig really liked… I recommend… sent quickly… thank you very much to the store
C***e –
Very pretty not yet put, we will see well
M***n –
Excellent wig, color as in the photo
Customer –
The wig looks artificial, the hair is tangled, has an unpleasant smell. The store refused to pay for the return of goods and money. 🙁