Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.
*In some rare cases, shipping can be delayed by up to 2 months when shipped from a supply depot far from your location. In each case where your order has been delayed by more than our guaranteed shipping time of 45 days, we are happy to provide a full or at least partial refund to you, depending on the severity of the delay.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of cropleys.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message via our contact form.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Not very thick but better for me are very natural as my hair. Recommended
N***r –
Lovely
Customer –
I’m very sasti date with my order was very fast delivery before the date indicated. This cute hair extensions looks like natural hair is exactly the color of my hair thanks to the very kind store A good recommendation thank you I am very happy and gift some lashes
M***z –
Very good quality
S***r –
Frankly I am at all not disappointed with my order
B***a –
EXCELENETE SERVICIO MUY SUAVES LAS EXTENSIONN HERMOSAS Y LLEGARON A TIEMPO
D***e –
super merci
A***r –
Very fast shipping. I paid for fast shipping. Hair was very good quality. No shedding. I love it. Thank you so much. Will be buying again.
Customer –
Recommended, don’t get tangled. I buy two packs and you see a proper volume and I get there fast
M***v –
All super only ends are very thin
B***a –
Excellent Product
E***r –
I ‘ve asked several times and very well less now the last one, very fine hair is easily part I don’t like anything
M***e –
This hair is the best I’ve ever purchased(diamond member) soft and blends easily! My item was going to be charged at uk customs but the store acted swiftly and resolved the issue to ensure I got the item without added costs and it was delivered in under 10 days! No exaggeration buy with reassurance and ease *****
S***n –
Excellent hair. Exactly as described and arrived quickly.
Customer –
High speed וברמה high store מצויין
A***a –
Perfect, good quality arrived very quickly with express delivery
E***R –
In looks OK, for not used. Feel miłe.br AK on the package information how much weigh. there was contact store.
W***a –
I received the article in 11 days, it complies with the description. I recommend this store
S***m –
perfect thanks for the store … i used it for 3 weeks and I wash it .. and it’s still very strong
Customer –
Love my hair extensions!!! They’re such good quality and this is the second time I’ve ordered from them!!! It holds curls really well and blends in really well with my real hair!