Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of cropleys.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***s –
It looks very good quality and the size corresponds. Shipping has been correct, 10 days
N***s –
satisfaite
A***N –
I love them! I use a 36 and I get a little big but they absorb and hold out without smells for many hours! I changed them every 5/6 hours (at night about 8 hours) and perfect. Plus they dry fast! I’ll repeat with one size less because this has been quite a discovery
A***A –
The material is good, more was small in me.
U***a –
They definitely don’t look sexy, but they work. I wear M and ordered XXXL and they fit perfectly. My flow isn’t heavy and I bought them to use them at night and I’m very pleased. They do feel like swimming suit a bit, but still much more comfortable than fhe pads! Easy to wash too, but I washed them by hand immediately in the morning and after they dried I threw them together with my regular laundry to the washing machine at the next occasion. Definitely worth the money if your flow isn’t too crazy!
Customer –
Very practical one of my best purchase thank you
2***r –
Ordered 5XL for our 54 large. it was possible to take a smaller size
B***b –
Tiene buen tacto y parecen buenas talla xl y suelo gastar 36/38 Envío rápido
A***n –
все хорошо, у каждой пары трусиков свой пакетик. на размер 42 (32-34) взяла XL – подошли идеально.
E***g –
well packed
Customer –
Bien
F***r –
Toujours parfait. Cela fait plusieurs fois que je commande cette marque et je ne suis pas déçue. Résiste parfaitement au lavage, bonne tenue des couleurs. Il faut prendre une taille au dessus. Ce modèle est en tissu plus fin , idéal pour l’été
S***n –
really good panties
Customer –
Fine goods! On my hips 110 perfectly fit. Nothing presses, does not press, does not rub.)) the fabric is beautiful, the skin breathes. Rescue thing!!!))) thanks to the Chinese brothers! I’m sooo happy. And three pieces in the set-just right. Buy boldly-you will not regret it!
J***t –
Heel synthetic. Feels like a swimsuit or bikini. We find the fabric very onprettig touch feel. Further lovely underpants.
J***t –
super et envoyé très rapidement
A***e –
I chose the size L I have the EU size S. Fits perfectly.