All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Please accept our apologies if, occasionally we have to cancel orders for some reasons:
Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when the ordered product is unavailable.
Failed security checks: Orders may also be cancelled if security checks are failed; there are multiple reasons this can occur.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 30 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to firstname.lastname@example.org.
If you are approved for a refund, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you have any other questions, please contact us and we will do our best to help you out.